Shop Policies



CUSTOM ORDERS & PAYMENT
Payment is due in Full on Custom Orders, in order for us to start working on your piece. (Tumblers, Custom Signs)

Larger pieces such as Custom Woodworking (Tables, Safety Cabinets, Shadow Boxes) we will accept a 50% Non-Refundable Deposit to begin working on your Custom Order. We will be in contact with you throughout the whole process to ensure we are working towards the vision you have for your custom piece.

RETURNS
We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. If you have any questions, please chat us online, call us at 904-654-3995 or email us at heather@heatherscustomcreationsllc.com

RETURNS NON-CUSTOM/PERSONALIZED ITEMS
Our policy lasts 14 days on non-custom/personalized items. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund but please contact me so we can discuss an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

ADDITIONAL NON-RETURNABLE ITEMS:
Gift cards
Downloadable software products
Some health and personal care items

Any item that is returned more than 14 days after delivery will be returned back to you and may incur additional shipping charges to you.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at heather@heatherscustomcreationsllc.com and send your item to:

Heather's Custom Creations LLC
101 Edwards Rd
Starke FL 32091


GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING
To return your product, you should mail your product to:
Heather's Custom Creations LLC
101 Edwards Rd
 Starke FL 32091


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

**RETURNS CUSTOM/PERSONALIZED ITEMS**

We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it!
Our buyers select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.

We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 14 days of receipt.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates, and names carefully. You are welcome to email us at heather@heathercustomcreationsllc.com if you have questions about personalization, before placing your order. 

Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production. 

NOTE: Heather's Custom Creations LLC also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material
.

During our busy Holiday Season, we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control, there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Heather's Custom Creations LLC or any of our carriers. 

Thank you for understanding.